Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for May 2019

Reports in PDF format
2019

May 2019 [PDF]
April 2019 [PDF]
March 2019 [PDF]
February 2019 [PDF]
January 2019 [PDF]

2018


December 2018 [PDF]
November 2018 [PDF]
October 2018 [PDF]
September 2018 [PDF]
August 2018 [PDF]
July 2018 [PDF]
June 2018 [PDF]
May 2018 [PDF]
April 2018 [PDF]
March 2018 [PDF]
February 2018 [PDF]
January 2018 [PDF]

2017

December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 472 95.30%
Solid Waste 894 96.30%
Infrastructure: Engineering
Traffic (includes streetlights) 488 85.40%
Civil 28 100.00%
Stormwater 93 91.40%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections / Zoning 57 90.00%
Municipal Court 139 97.80%
Codes Enforcement 2,114 99.40%
Parks & Recreation
Parks & Recreation Maintenance 20 100.00%
TOTAL SERVICE REQUESTS 4,485 96.40% *

*As of 06/20/2019 there are still 172 total service requests open for the month of May

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in May 2019


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 1,951 14.2
Trash Pickup Missed 368 2.6
Trash / Recycling Cart Issue 364 2.5
Streetlight Repair / Replace 300 14.8
Municipal Court 139 1.5


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 15,140
Average Answer Time 58 Sec.
Grade of Service (Calls answered in 20 sec. or less) 54%