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The City of Knoxville's Public Service Department is divided into 5 areas. Each area delivers all citizens' public services on pre-determined scheduled routes. The goal of this decentralized structure is for each area to be 100% self-sufficient and provide faster and better services to the areas they serve.

Each area is responsible for all brush & leaf removal, street sweeping, right-of way mowing, snow removal, etc. for their designed area.

Each area is also equipped with the same type of equipment:
• Knuckleboom trucks for brush removal
• Leaf Machines for leaf removal
• Salt Spreaders
• Street Sweeper
• Right-of-Way Mower

In addition to the routine services provided, the Public Service Central area's responsibilities include special events, trash pickup for downtown, and a night-shift crew.





POTHOLE PATCHING

All potholes in City-maintained roads* are repaired on an as-needed basis and will be filled as soon as possible. 

Please be able to provide an address or nearest cross street. 

To report a problem, please call 865-215-4311, submit a request using the MyKnoxville app for mobile devices, or click here to submit a request online .

Street paving and improvements are managed by the Civil Engineering Section of the City of Knoxville.

You can reach the Civic Engineering Section at 865-215-6100.

* Some roads within Knoxville city limits are state routes, highways or interstates, all of which are maintained by the Tennessee Department of Transportation (TDOT). To submit a maintenance request to TDOT, call 1-833-836-8349 or fill out the form on their website. 



RIGHT-OF-WAY MOWING

Mowing the City right of ways is done on a regular pre-determined route.

This usually occurs every six weeks between April 1 and October 15 and as needed at other times of the year.

To request a City of Knoxville area to be mowed, please call 3-1-1 or 865-215-4311 or submit a request using the MyKnoxville app for mobile devices, or click here to submit a request online.



STORM DRAINS MAINTENANCE

The Public Service Department services the city's storm drain system.

This includes the drain pipes, grates, and surrounding ditches that feed the drain. We routinely inspect and clean storm drains within the city.

In addition, the Public Service Division constructs culverts under the supervision of Engineering's Stormwater Section. 

When heavy rains cause flooding, and storm drains clog from debris, the Public Service Division responds with an emergency crew to assist in clearing the debris and reopening the drain.

To report a clogged ditch or drain, please call 865-215-4311, submit a request using the MyKnoxville app for mobile devices, or click here to submit a request online .

Please remember that it is the responsibility of the property owner with creeks running through private property to clean the overgrowth.



STREET SWEEPING

All City streets are maintained by the Public Service Department.

The Downtown Central Business District streets are swept weekly. State Right of Ways are swept monthly. All other streets will be swept on an as needed basis.

Unusual street conditions, hazards or to get an area swept, call 3-1-1 or 865-215-4311 or submit a request using the MyKnoxville app for mobile devices, or click here to submit a request online.

Street paving and improvements are managed by the Civil Engineering Section of the City of Knoxville. Their contact number is: 865-215-6100.



ANIMAL SERVICES

To request pickup for a dead animal contact 3-1-1 or 865-215-4311 or submit a request using the MyKnoxville app for mobile devices, or click here to submit a request online.

The animal must be within 5 feet of the edge of the street. The animal is placed in a bio-hazard bag and taken for burial to the Meadow Branch Landfill in Athens, Tennessee.


For stray animal pickup, contact Young-Williams Animal Services (YWAS). They are responsible for all animal control services for the City of Knoxville and Knox County. The YWAS comprises of a Director of Animal Services, Animal Services Supervisor and 15 Animal Services Officers.

To report any animal-related concerns, please call 865.407.2229 between 7am - 7pm Monday - Friday and 8am - 5:30pm on weekends. For emergencies, call 911.
Visit Young-Williams Animal Services