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ELECTRIC SCOOTER CONTACT INFO - REPORT ISSUES
Spin  |  Download App
Support Hotline: 1-888-262-5189
Report an Issue Online
VeoRide  |  Download App
Support Hotline: 1-855-836-2256
Report an Issue Online
MORE INFO:  Electric Scooters FAQs   |  Do's and Don'ts   |   Proposed Scooter Map   |   Program Background


Where can scooters be ridden?

Electric scooters must be ridden in the streets. They are not allowed on sidewalks or greenways.


SPIN ScooterHow do I find a scooter?

The first thing you will want to do is to download the apps, Spin and VeoRide. When you have the app loaded with your credit card information, you will be ready to engage an electric scooter. The app will provide locations of scooters and the map where scooters are permitted.


How much are scooters to rent?

Approximately, $1.00 plus 15 cents a minute. So if you were to rent a scooter for one hour, the cost would be $10.00. The prices may vary with time and companies.


How far can I go on the scooter?

The scooters can be ridden on downtown streets, but not on Market Square, sections of Cumberland Avenue, or the Henley Bridge. The app provides a map area where scooters can be ridden. Users should consult the map and plan trips accordingly.  Lingering in a prohibited zone will disable the accelerator.


How old do I have to be to ride a scooter?

Sixteen (16) years of age. You must have valid identification to rent a scooter.


How fast can an electric scooter go?

Electric scooters can only travel at 15 mph. This speed can, and may, be reduced during special events.


What times are scooters available?

Hours of operation will vary by vendor. This time is subject to change based on special events.


VeoRide ScootersWhat other factors impact when electric scooters are available?

If it is raining, or there is a strong chance of rain in the forecast, electric scooters may not be available.


How many scooters are available?

Initially, 50 electric scooters will be available from each vendor. This number will change over time, based on demand.


Where should I park my scooter when I am finished?

You can park a scooter adjacent to the rental bicycle holding area, PACE, or park it where a bicycle could be safely parked. Please do not lay it across the sidewalk or road. Rather, park the scooter upright and out of the way of pedestrians and moving vehicles.


What if I have problems with my scooter?

Both vendors' numbers are below, but there is a customer service number on the scooter as well.

Spin Support hotline: 1-888-262-5189
VeoRide Support hotline: 1-855-836-2256


How do I report a complaint about a scooter?

If you need to make a complaint about a scooter, you can use the app or call the phone number on the scooter.  Online reports can be made using the following links:
• Spin report form
• VeoRide report form 


Can I be fined for using my scooter inappropriately?

Yes, you may be fined for leaving your scooter in a position that impedes pedestrian, bicycle, or motor vehicle traffic or other misuse. You may also be fined and ticketed for not complying with traffic rules and regulations.